Last Updated: October 2025
Effective Date: October 2025

Introduction

Welcome to Discover Cleaning. This page outlines our Terms of Service and Privacy Policy, governing your access to and use of our website https://www.discovercleaning.com.au and any services, communications, or digital interactions associated with Discover Cleaning.

By accessing or using our site and services, you agree to the terms, policies, and practices described below. Please read this document carefully, as it explains your rights and obligations as a user and how we manage and protect your personal information.

If you have any questions about this document or your data, please contact us at info@discovercleaning.com.au or via our Contact Page.

1. Terms of Service

1.1 Overview

Discover Cleaning provides professional commercial and maintenance cleaning services across Brisbane and South East Queensland. These terms govern your use of our website and any service agreements entered into with us.

By continuing to use our site, you confirm that you are legally capable of entering into binding contracts under Australian law.

1.2 Use of Website

You agree to use this website lawfully, ethically, and in accordance with all applicable Australian laws. You must not:

• Engage in unlawful, fraudulent, or harmful activities;

   

• Upload or transmit malicious code or content;

   

• Use the site in a way that could damage, disable, or impair its functionality;

   

• Copy, modify, or redistribute any content without prior written consent.

1.3 Service Agreements

All cleaning and maintenance services are subject to individual service contracts or quotes. These outline:

• Scope of work, pricing, and payment terms;

   

• Scheduling and frequency;

   

• Access requirements and responsibilities;

   

• Cancellation or rescheduling terms.

   

Discover Cleaning reserves the right to refuse or terminate services if misuse, unsafe environments, or repeated late payments occur.

1.4 Pricing & Payment

Prices quoted are in Australian dollars (AUD) and inclusive of GST unless otherwise stated.
Invoices must be paid in full within the agreed timeframe as stated on each service contract or invoice. Late payments may incur fees or service suspension until accounts are settled.

1.5 Liability Disclaimer

Discover Cleaning exercises all due care and professionalism; however, to the extent permitted by law:

• We are not liable for indirect, incidental, or consequential losses arising from the use of our services or website.

   

• Our responsibility is limited to rectifying the specific issue directly caused by our team’s error or negligence.

   

• We are not liable for pre-existing damage, wear and tear, or defects within client properties or fixtures.

1.6 Intellectual Property

All text, graphics, logos, and materials on this website are the intellectual property of Discover Cleaning and protected under Australian copyright law.
You may view, download, or print content for personal reference only, not for commercial use.

1.7 Third-Party Links

Our website may contain links to external sites for convenience or information. We are not responsible for the content, privacy practices, or accuracy of information on third-party websites.

1.8 Termination

Discover Cleaning reserves the right to suspend or terminate website access or services at our discretion if these terms are violated or for any operational, legal, or security reason.

1.9 Governing Law

These Terms of Service are governed by the laws of Queensland, Australia. Any disputes arising will be subject to the exclusive jurisdiction of the courts of Queensland.

2. Privacy Policy

2.1 Our Commitment to Privacy

Discover Cleaning respects your privacy and is committed to safeguarding personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store, and protect your data when you interact with us online or offline.

2.2 Information We Collect

We may collect personal and non-personal information such as:

• Name, email address, phone number, and company name;

   

• Service enquiry details and preferences;

   

• Billing and payment information (if applicable);

   

• Website usage data (via cookies, analytics, and tracking tools);

   

• Communication records (emails, calls, forms, feedback).

   

2.3 How We Collect Information

We collect information when you:

• Submit an enquiry or quote request through our website;

   

• Communicate with us by phone or email;

   

• Engage our cleaning services under contract;

   

• Interact with our digital ads, social media, or online content;

   

• Automatically through browser cookies and analytics tools.

   

2.4 Purpose of Data Collection

We collect and process your information to:

• Provide and manage cleaning and maintenance services;

   

• Respond to enquiries and provide quotes;

   

• Maintain accurate business and client records;

   

• Process payments and invoices;

   

• Improve our website and service quality;

   

• Comply with legal and safety obligations;

   

• Communicate updates, offers, or service notifications (with consent).

   

2.5 Cookies and Website Analytics

Our website uses cookies and analytics tools such as Google Analytics to improve user experience, track site performance, and measure engagement.
Cookies do not personally identify you but help us deliver tailored content. You can disable cookies in your browser settings at any time.

2.6 How We Share Information

We do not sell or rent personal data.
However, we may share information with trusted third parties who assist us in delivering services, including:

• IT providers, web hosts, and payment processors;

   

• Subcontractors or service partners directly involved in job completion;

   

• Regulatory bodies, if required by law.

   

All third parties are required to handle your information securely and in accordance with privacy laws.

2.7 Data Security

Discover Cleaning uses secure servers, password protection, and encryption protocols to safeguard personal data.
Access to client data is restricted to authorised personnel only.

Despite these safeguards, no system can guarantee complete security. You acknowledge that you transmit information at your own risk.

2.8 Data Retention and Disposal

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, including legal, accounting, or reporting requirements.

Under Australian Privacy Principles, personal data is securely destroyed or anonymised once it is no longer needed.
Typical retention periods for client records are 7 years, unless otherwise required by law.

2.9 Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access your personal information;

   

• Request correction or updates to inaccurate data;

   

• Withdraw consent for marketing communications;

   

• Request deletion of personal information where legally permissible;

   

• Make a complaint if you believe your privacy has been breached.

To exercise any of these rights, please contact our Privacy Officer at info@discovercleaning.com.au.

2.10 Children’s Privacy

Our website and services are intended for adults and business clients. We do not knowingly collect personal data from children under 16 years old.

2.11 Changes to This Policy

Discover Cleaning may update this Terms & Privacy Policy periodically. All updates will be posted on this page with an updated effective date. Continued use of our site constitutes acceptance of the revised version.

3. Contact Us

If you have any questions or concerns about these Terms or our Privacy Policy, please contact us:

Discover Cleaning
Email: info@discovercleaning.com.au
Website: www.discovercleaning.com.au
Address: Brisbane, Queensland, Australia

For more information about privacy rights, visit the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.